Postage charges based on the gross weight of individual parcels are automatically calculated by the shopping cart on check-out. Options within Australia
On check-out the following options are available: Economy Post, Express Post or Registered Post.
* Economy Post (2nd business day to main centres). Not insured.
* Express Post (Next business day to main centres). Trackable, but not insured - fastest method.
* Registered Post - Insured and trackable but takes same time as Economy Post.
Registered Post is recommended if you are concerned about loss or damage of parcels. Registered post includes insurance to the value of $100.00. International Orders
* Air Mail (3 to 21 business days depending on destination)
* Postage quoted at checkout does not include insurance for your package - if you would like your order insured please let us know in the comments box or email us so we can advise you the extra cost.
Orders will be shipped as soon as possible
Orders will be shipped as soon as possible within 48 hours if all items are currently in stock. If an item happens to be out of stock or unavailable, weŐll contact you to advise how long it is likely to be. Orders placed over the weekend will be processed on Monday. In Your Dreams - Home Exotics Shipping Disclaimer
In Your Dreams - Home Exotics is not liable to replace or refund any items lost or damaged during transport. Should you be concerned about such a rare occurrence, please take the registered mail option.
* Economy Post is not insured and cannot be tracked or claimed on if lost or damaged.
* Express Post has a tracking number, but again is not insured.
* Registered Post has a tracking number and insurance to the value of the item including postage - claims for lost parcels are processed by In Your Dreams - Home Exotics and orders will be replaced once Australia Post advises that a parcel has been deemed missing.
Returns
We trust that you will be happy with your order, but should there be any problem, please donŐt hesitate to contact us. All returns will be considered on an individual basis. To discuss a return please email us within 3 days of receiving your order at shop@inyourdreams-homeexotics.com. All we ask is that you return your product/s within 7 days in original condition if your return/refund is accepted. Sale items cannot be refunded or exchanged. The Odd Mistake!
When you receive your order please check it and contact us if you find a strange looking product in your package! We do check each order carefully, but, itŐs true we are humanÉ should there be any problem at all we will be very happy to sort it out as soon as you let us know.
